Troubleshoot BLHELI software

I stumbled upon this article about quadcopters, and you’re welcome to take a look.

Noob here, I did use the search beforehand and don’t see the answer. I’m trying to run BLHELI to adjust some rotors, but when I connect the bird and the laptop it will not "READ SETUP". Showing logs everything appears to be connecting as it reads the ESC/Board data. The error log shows the info below. Any tips on what to try?

TIA
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************************************************** from LOG
Running – OS: <strong>Windows</strong>, Chrome: <strong>81.0.4044.138</strong>, Configurator: <strong>1.1.0</strong>
Uncaught Error: Not found chrome-extension://mejfjggmbnocnfibbibmoogocnjbcjnk/js/libraries/q.js 134 29 Error: Not found
at chrome-extension://mejfjggmbnocnfibbibmoogocnjbcjnk/js/flashing_helpers.js:170:29
Last used port wasn’t saved "yet", auto-select disabled.
Connecting to: COM9
SERIAL: Connection opened with ID: 1, Baud: 115200
Serial port <span style="color: green">successfully</span> opened with ID: 1
MultiWii API version <span style="color: green">received</span> – <strong>1.41.0</strong>
Flight controller info, identifier: <strong>BTFL</strong>, version: <strong>4.0.6</strong>
Running firmware released on: <strong>Sep 1 2019 00:44:18</strong>
Board: <strong>KTF7</strong>, version: <strong>0</strong>
Unique device ID <span style="color: green">received</span> – <strong>0x4500303436510c34333434</strong>
Reading setup
sending cmd_DeviceInitFlash 0 0
received cmd_DeviceInitFlash ACK_D_GENERAL_ERROR 0 0,0,0,0
received cmd_DeviceInitFlash ACK_D_GENERAL_ERROR 0 0,0,0,0
ESC 1 read settings failed cmd_DeviceInitFlash ACK_D_GENERAL_ERROR
sending cmd_DeviceInitFlash 0 1
received cmd_DeviceInitFlash ACK_D_GENERAL_ERROR 0 0,0,0,0
received cmd_DeviceInitFlash ACK_D_GENERAL_ERROR 0 0,0,0,0
ESC 2 read settings failed cmd_DeviceInitFlash ACK_D_GENERAL_ERROR
sending cmd_DeviceInitFlash 0 2
received cmd_DeviceInitFlash ACK_D_GENERAL_ERROR 0 0,0,0,0
received cmd_DeviceInitFlash ACK_D_GENERAL_ERROR 0 0,0,0,0
ESC 3 read settings failed cmd_DeviceInitFlash ACK_D_GENERAL_ERROR
sending cmd_DeviceInitFlash 0 3
received cmd_DeviceInitFlash ACK_D_GENERAL_ERROR 0 0,0,0,0
received cmd_DeviceInitFlash ACK_D_GENERAL_ERROR 0 0,0,0,0
ESC 4 read settings failed cmd_DeviceInitFlash ACK_D_GENERAL_ERROR
Reading setup <span style="color: green">finished</span>
Reading setup
sending cmd_DeviceInitFlash 0 0
received cmd_DeviceInitFlash ACK_D_GENERAL_ERROR 0 0,0,0,0
received cmd_DeviceInitFlash ACK_D_GENERAL_ERROR 0 0,0,0,0
ESC 1 read settings failed cmd_DeviceInitFlash ACK_D_GENERAL_ERROR
sending cmd_DeviceInitFlash 0 1
received cmd_DeviceInitFlash ACK_D_GENERAL_ERROR 0 0,0,0,0
received cmd_DeviceInitFlash ACK_D_GENERAL_ERROR 0 0,0,0,0
ESC 2 read settings failed cmd_DeviceInitFlash ACK_D_GENERAL_ERROR
sending cmd_DeviceInitFlash 0 2
received cmd_DeviceInitFlash ACK_D_GENERAL_ERROR 0 0,0,0,0
received cmd_DeviceInitFlash ACK_D_GENERAL_ERROR 0 0,0,0,0
ESC 3 read settings failed cmd_DeviceInitFlash ACK_D_GENERAL_ERROR
sending cmd_DeviceInitFlash 0 3
received cmd_DeviceInitFlash ACK_D_GENERAL_ERROR 0 0,0,0,0
received cmd_DeviceInitFlash ACK_D_GENERAL_ERROR 0 0,0,0,0
ESC 4 read settings failed cmd_DeviceInitFlash ACK_D_GENERAL_ERROR
Reading setup <span style="color: green">finished</span>
Reading setup
sending cmd_DeviceInitFlash 0 0
received cmd_DeviceInitFlash ACK_D_GENERAL_ERROR 0 0,0,0,0
received cmd_DeviceInitFlash ACK_D_GENERAL_ERROR 0 0,0,0,0
ESC 1 read settings failed cmd_DeviceInitFlash ACK_D_GENERAL_ERROR
sending cmd_DeviceInitFlash 0 1
received cmd_DeviceInitFlash ACK_D_GENERAL_ERROR 0 0,0,0,0
received cmd_DeviceInitFlash ACK_D_GENERAL_ERROR 0 0,0,0,0
ESC 2 read settings failed cmd_DeviceInitFlash ACK_D_GENERAL_ERROR
sending cmd_DeviceInitFlash 0 2
received cmd_DeviceInitFlash ACK_D_GENERAL_ERROR 0 0,0,0,0
received cmd_DeviceInitFlash ACK_D_GENERAL_ERROR 0 0,0,0,0
ESC 3 read settings failed cmd_DeviceInitFlash ACK_D_GENERAL_ERROR
sending cmd_DeviceInitFlash 0 3
received cmd_DeviceInitFlash ACK_D_GENERAL_ERROR 0 0,0,0,0
received cmd_DeviceInitFlash ACK_D_GENERAL_ERROR 0 0,0,0,0
ESC 4 read settings failed cmd_DeviceInitFlash ACK_D_GENERAL_ERROR
Reading setup <span style="color: green">finished</span>
sending cmd_InterfaceExit 0 0
received cmd_InterfaceExit ACK_OK 0 0
SERIAL: Connection with ID: 1 closed, Sent: 482 bytes, Received: 718 bytes
Connecting to: COM9
SERIAL: Connection opened with ID: 2, Baud: 115200
Serial port <span style="color: green">successfully</span> opened with ID: 2
MultiWii API version <span style="color: green">received</span> – <strong>1.41.0</strong>
Flight controller info, identifier: <strong>BTFL</strong>, version: <strong>4.0.6</strong>
Running firmware released on: <strong>Sep 1 2019 00:44:18</strong>
Board: <strong>KTF7</strong>, version: <strong>0</strong>
Unique device ID <span style="color: green">received</span> – <strong>0x4500303436510c34333434</strong>
Reading setup
sending cmd_DeviceInitFlash 0 0
received cmd_DeviceInitFlash ACK_OK 0 6,51,106,4
sending cmd_DeviceReadEEprom 0 112
received cmd_DeviceReadEEprom ACK_I_INVALID_CMD 0 0
received cmd_DeviceReadEEprom ACK_I_INVALID_CMD 0 0
ESC 1 read settings failed cmd_DeviceReadEEprom ACK_I_INVALID_CMD
sending cmd_DeviceInitFlash 0 1
received cmd_DeviceInitFlash ACK_OK 0 6,51,106,4
sending cmd_DeviceReadEEprom 0 112
received cmd_DeviceReadEEprom ACK_I_INVALID_CMD 0 0
received cmd_DeviceReadEEprom ACK_I_INVALID_CMD 0 0
ESC 2 read settings failed cmd_DeviceReadEEprom ACK_I_INVALID_CMD
sending cmd_DeviceInitFlash 0 2
received cmd_DeviceInitFlash ACK_OK 0 6,51,106,4
sending cmd_DeviceReadEEprom 0 112
received cmd_DeviceReadEEprom ACK_I_INVALID_CMD 0 0
received cmd_DeviceReadEEprom ACK_I_INVALID_CMD 0 0
ESC 3 read settings failed cmd_DeviceReadEEprom ACK_I_INVALID_CMD
sending cmd_DeviceInitFlash 0 3
received cmd_DeviceInitFlash ACK_OK 0 6,51,106,4
sending cmd_DeviceReadEEprom 0 112
received cmd_DeviceReadEEprom ACK_I_INVALID_CMD 0 0
received cmd_DeviceReadEEprom ACK_I_INVALID_CMD 0 0
ESC 4 read settings failed cmd_DeviceReadEEprom ACK_I_INVALID_CMD
Reading setup <span style="color: green">finished</span>
Reading setup
sending cmd_DeviceInitFlash 0 0
received cmd_DeviceInitFlash ACK_OK 0 6,51,106,4
sending cmd_DeviceReadEEprom 0 112
received cmd_DeviceReadEEprom ACK_I_INVALID_CMD 0 0
received cmd_DeviceReadEEprom ACK_I_INVALID_CMD 0 0
ESC 1 read settings failed cmd_DeviceReadEEprom ACK_I_INVALID_CMD
sending cmd_DeviceInitFlash 0 1
received cmd_DeviceInitFlash ACK_OK 0 6,51,106,4
sending cmd_DeviceReadEEprom 0 112
received cmd_DeviceReadEEprom ACK_I_INVALID_CMD 0 0
received cmd_DeviceReadEEprom ACK_I_INVALID_CMD 0 0
ESC 2 read settings failed cmd_DeviceReadEEprom ACK_I_INVALID_CMD
sending cmd_DeviceInitFlash 0 2
received cmd_DeviceInitFlash ACK_OK 0 6,51,106,4
sending cmd_DeviceReadEEprom 0 112
received cmd_DeviceReadEEprom ACK_I_INVALID_CMD 0 0
received cmd_DeviceReadEEprom ACK_I_INVALID_CMD 0 0
ESC 3 read settings failed cmd_DeviceReadEEprom ACK_I_INVALID_CMD
sending cmd_DeviceInitFlash 0 3
received cmd_DeviceInitFlash ACK_OK 0 6,51,106,4
sending cmd_DeviceReadEEprom 0 112
received cmd_DeviceReadEEprom ACK_I_INVALID_CMD 0 0
received cmd_DeviceReadEEprom ACK_I_INVALID_CMD 0 0
ESC 4 read settings failed cmd_DeviceReadEEprom ACK_I_INVALID_CMD
Reading setup <span style="color: green">finished</span>

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